Practice Survey Summer 2011
- · Survey discussed with Practice Patient Participation Group for ideas for content
- · Agreed with PPG to include areas around Access - telephones, appointments & Experience with GP - understanding of illness, manner etc
- · Distributed to approximately 200 patients
- · Results discussed with PPG
Main Outcomes from Survey
- · Patients found GP's responsive during consultations and were happy in general with consultations
- · Patients were not happy with the 0844 telephone number
- · Patients were not happy with the long queues and associated costs with the telephone system
Actions taken by Practice
- · New telephone system installed Sept 2011 with local telephone number
- · More telephone lines installed with new system to quicken up waiting times for patients
Future plans for next surveys
- · New year survey to take place targeting virtual patients. Email addresses have been collected through new patients and advertising within the practice. Aim to capture patients who represent whole of the practice population such as ethnic minorities, mixture of age groups
- · Survey to be focused around future of the practice
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