SURGERY HOURS
Monday - Friday    8.30am - 6.30pm
(Please do not enter the premises before 8.30am)

APPOINTMENTS
To see a doctor you must make an appointment. For routine appointments please telephone during normal surgery hours. You can also us the ONLINE BOOKING FACILITY by following the link below after having completed a registration form at the practice. Please ask at reception for details.

CLICK HERE
to book your appointment online

EMERGENCIES AND URGENT APPOINTMENTS
Please make it clear to us if the problem requires immediate attention and please be prepared to give the receptionist a summary of the problem. If there are no routine appointments available you will be seen at the end of a surgery in an emergency appointment slot - but this will be for your immediate problem only. It may be necessary for you to see one of the other partners in the practice rather than your usual doctor, and this may mean your seeing a doctor who is based at the other site.

HOME VISITS
Please come to the surgery if you possibly can. A doctor can see at least three patients in surgery in the time that it takes to make one home visit. If you are too ill to come to the surgery please contact us before 10.00am (if possible) and ask a doctor to visit. The doctor may telephone you before coming out to see you.

EARLY and LATE CLINICS
Highlands Road Surgery will be open on a Monday and Tuesday night from 6-8pm and on a Thursday morning from 7-9am for patients who have pre-booked appointments with a doctor.  Commuter clinic appointments are available to all our patients.

OUT OF HOURS
Please call 02392 377921 between 6.30pm and 8am Monday to Friday and all day Saturday, Sunday and Bank Holidays. 
Please do not call unless your problem is urgent. For advice you can contact NHS Direct on 0845 46 47